What is Root Cause Analysis (RCA)? And what is the importance of Root Cause Analysis (RCA) in incident management?
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Root cause analysis (RCA) is the process of analysis of a problem to identify the underlying origins, reasons and causes of a security incident, not only the factors or symptoms that caused it. Furthermore, RCA comprehensively examines the incident to determine what allowed it to happen in the firsts place. In addition, it often highlights issues that require remediation to prevent similar further incidents in the future.
Root cause analysis (RCA) is a process to help organizations understand the real causes of security incidents in order to learning what that particular security incident happened in the first place. The main purpose of the root cause analysis (RCA) process is to analyze a security incident or sequence of security events in order for identifying what happened, why it happened and what can be done to prevent it from occurring again.
The critical steps in root cause analysis (RCA) include:
- Define the security incident
- Collect Data about the security incident
- Determine potential causal factors
- Determine the root causes of the security incident
- Prioritize the causes of the incident depending on severity
- Deliver security solution and recommendation
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